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The X Factor: Part 1

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The other day we received a call from a reporter in the UK about CSC. The report wanted our opinion on a remark made by their chief executive that CSC said they were having contract problems because their customers keep changing the project requirements.  We found this remark both absurd and disingenuous.  Years ago The Standish Group identified the twenty-one perils of using consultants. Our number one misdeed at the time is the X-Factor. The X-Factor refers to the difference between what the consultant initially bids to win the contract, and what is ultimately delivered to the client.

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